Medical Office Assistant

Job summary

Manage front-desk operations, including greeting patients, answering calls, scheduling appointments, and directing inquiries. Maintain patient records, support providers with administrative tasks, coordinate patient flow, verify insurance, process forms and payments, and prepare basic visit and procedure documentation.

Job details

Company Description Pine Creek Medical Clinic is a patient-centered healthcare provider located in the heart of Creekside, Calgary, serving individuals and families of all ages. The clinic offers a wide range of outpatient services, including family medicine and walk-in care, women’s health, chronic disease management, mental health support, minor procedures, immunizations, senior health assessments, and immigration medical exams. The environment is designed to be warm and welcoming while maintaining high standards of medical professionalism and accessibility. The team is committed to guiding patients through every step of their health journey and providing personalized care. Pine Creek Medical Clinic’s mission is to foster wellness, support prevention, and empower patients through comfort, trust, and informed decision-making. Role Description The Medical Office Assistant is a full-time, on-site role based at Pine Creek Medical Clinic in Calgary, AB. In this position, the Medical Office Assistant manages front-desk operations, including greeting patients, answering phone calls, and directing inquiries to the appropriate team members. Daily responsibilities include scheduling appointments, updating and maintaining patient records, supporting providers with administrative tasks, and coordinating patient flow to ensure timely visits. The role also involves verifying insurance information, processing forms, handling payments, and preparing basic documentation for medical visits and procedures. The Medical Office Assistant collaborates closely with clinical staff to support a safe, efficient, and patient-focused environment. Qualifications Candidates should possess strong Phone Etiquette and Appointment Scheduling skills to manage patient communication and clinic calendars effectively. Candidates should possess solid knowledge of Medical Terminology to accurately support documentation and communication with clinical staff. Candidates should possess Insurance Verification and Administrative Assistance skills to handle billing support, forms, and office workflows. Relevant skills such as proficiency with electronic medical records (EMR) systems, basic computer literacy (MS Office), and data entry accuracy are beneficial. Completion of a Medical Office Assistant or related healthcare administration program, or equivalent experience in a medical or clinical setting, is preferred. Strong interpersonal skills, attention to detail, reliability, and the ability to maintain patient confidentiality in accordance with privacy regulations are essential.

What you’ll do

Manage front-desk operations, including greeting patients, answering calls, scheduling appointments, and directing inquiries. Maintain patient records, support providers with administrative tasks, coordinate patient flow, verify insurance, process forms and payments, and prepare basic visit and procedure documentation.

Requirements

A Medical Office Assistant or related healthcare administration program, or equivalent experience in a medical or clinical setting, is preferred. Candidates should have strong communication and scheduling skills, medical terminology knowledge, administrative and insurance verification abilities, and demonstrate accuracy, reliability, interpersonal skills, and patient confidentiality.

Listed skills

• Appointment Scheduling · Preferred
• Reliability · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Phone Etiquette
• Appointment Scheduling
• Medical Terminology
• Insurance Verification
• Administrative Assistance
• Electronic Medical Records
• Microsoft Office
• Data Entry
• Patient Communication
• Patient Record Management
• Patient Confidentiality
• Interpersonal Skills
• Attention to Detail
• Reliability
• Patient Flow Coordination

Job areas

• Healthcare
• Administrative
• Customer Service & Support