Manager, Clinical and Allied Health

Job Title: Manager, Clinical and Allied Health

Status: Full Time

Hours: 35 hours/week

Benefits and eligibility: Cost shared health and dental, HOOPP pension enrolment

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary:

The Clinical & Allied Health Manager is responsible for the day-to-day management and operations of the programs and services related to Primary Care. The manager works as an integrated member of the inter-professional primary health care team and is directly responsible for supervising the clinical staff and allied health professionals. You share our passion for making a difference, and you see this role as an opportunity to take the next step in your successful career while striving to meet the needs of the diverse communities we serve.

Key Responsibilities:

• Manage the day-to-day operations and activities of primary health care staff located at Pinecrest-Community Health Centre and our satellite site, South Nepean
• Responsible to ensure efficient operations, ensuring staff have what is needed to provide optimal services
• Recruit and manage performance of clinical providers and allied health providers within the primary care team
• Provide leadership, support and assistance in difficult situations requiring de-escalation intervention or in emergency situations and ensures a safe environment for clients and staff
• Coordinate the orientation, development, and training of clinical and allied health providers
• Lead inter-professional case work, planning and service delivery
• Work to support internal and external system change options to increase access for vulnerable and marginalized populations
• Work with the Director to lead program/operational planning, policy development, monitoring and evaluation, including data collections
• Lead as appropriate or provide input, support and direction for service delivery that is coordinated with other providers internally and/or externally
• Participate in initiatives to foster development or improved access to services, to promote appropriate service models, and to influence public and government policy as requested by the Director

Qualifications:

• 5 years of management and clinical staff supervision experience within a community setting is an asset
• Master’s level degree from a recognized university or a combination of an undergraduate degree with relevant management experience. Clinical background is an asset.
• Strong knowledge of issues affecting communities facing access barriers to health care in an urban/rural environment; demonstrated knowledge of the social determinants of health, harm reduction approaches and working with diverse and marginalized communities, particularly individuals who are homeless, low-income, living with mental health issues, substance use, newcomers, refugees and from the LGBTQ2+ community.
• Seen by your peers as a solution-oriented leaders with the ability to generate client-focused ideas and responses that address client challenges
• Ability to incorporate and strengthen interdisciplinary teamwork and a promote a collaborative approach to the work
• Exceptional verbal and written communications skills and ability to adapt key messaging to target audiences
• Experience with strategic planning, quality, and performance measurement tools is an asset
• Education in Quality Improvement preferred (e.g., Lean Six Sigma, IHI Improvement)
• Lead QI initiatives using quality improvement tools such as Model for Improvement (IHI), value stream analysis, Ishikawa diagrams, documented PDSA cycles, control charts, measurement for QI, spread and sustainability techniques
• Experience and understanding of best practices in primary and mental health care
• Manage projects of a high priority, corporate wide scope which spans various functional areas both internal and external
• Strong knowledge, proficiency, and utilization of electronic medical record systems; knowledge and experience with Practice Solutions Suite (PSS) an asset.
• Proficiency in the use of MS office
• Energetic, flexible person, able to handle many areas at once, good critical thinking competencies
• Strong analytical and decision-making skills
• Ability to work flexible hours