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Manager, Home and Community Care - Full Time (South West Region)

September 24 2020
Industries Healthcare, social assistance
Categories Administration, Management, Govt., NPO, Social & Community work, Govt., NPO, Social & Community Work, Health, Medical, Health, Medical, Patient Care Support
London, ON

Manager, Home and Community Care - London (Full Time)

The Opportunity:

At this time, the South West Local Health Integration Network is seeking one (1) Manager, Home and Community Care to support Children's Services and Mental Health and Addictions for Youth. This is a permanent full time opportunity open to Owen Sound, Seaforth, Stratford, Woodstock, St. Thomas or London locations. The successful incumbent can expect regular travel throughout the South West LHIN boundaries and occasional travel outside the South West region.

What will you do?

As a Manager, Home and Community Care, you will:

  • Manage the delivery and/or access to coordinated, quality community health care.
  • Participate in implementing, managing, and evaluating patient service delivery models in one or more specialty program areas.
  • Research critical service and/or operational delivery issues and recommend changes to patient services as needed.
  • Monitor and review caseload statistics and indicators for specialty area and team.
  • Build and maintain effective relationships with assigned regional health and social service agencies, physicians, and external service providers to partner in delivering quality patient care.
  • Participate in events to promote the South West LHIN objectives, activities, programs and services.
  • Manage performance of Care Coordinators, Direct Nurses, Patient Care Assistants, and Administrative Assistants, including coaching and conducting performance evaluations.
  • Manages the day-to-day activities of the Care Coordination team, promoting and instilling team cohesion and effectiveness.
  • Monitor service levels to ensure effective staff allocation.

What must you have?


  • University Degree in Healthcare or Business Administration or combined education and experience.


  • Minimum of one years’ recent management experience supporting Children's Services and/or Adolescent and Youth Mental Health.
  • Recent and relevant management experience in a unionized environment.
  • Experience and knowledge of service delivery in a health care environment.
  • Experience in change management, project management, quality improvement.

Knowledge, Skills, and Abilities:

  • Knowledge of challenges and issues, and methods and techniques for outsourced/contracted services and service providers.
  • Knowledge of direct care/Care Coordination models used in community health care organizations.
  • Good knowledge of community resources (e.g., services and programs), and roles of health care professionals.
  • Knowledge of tools, systems and databases used in patient service delivery and management.
  • Knowledge of South West LHIN business strategies, objectives, priorities and programs, and related Patient Care priorities and plans.
  • Knowledge of the evolving role of LHINs, and the issues and priorities within the healthcare sector and how these impact patient service delivery.
  • Practical knowledge of relevant legislation (e.g., Long-Term Care Act, etc.)

Preferred Qualifications:

  • Proficiency in a second language, particularly French.
  • An ambassador of workplace culture.

Who we are:

Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community.

Committed to innovation and collaborative partnerships, the South West LHIN plans, coordinates and funds local health services, and delivers high-quality home and community care to patients and families, with a focus on improving population health, the patient experience, and value for money across the health care system. Our staff incorporate the best aspects of teamwork and continuous learning as they work with the local community to ensure the best health outcomes for everyone.

The South West LHIN recognizes that ensuring the best health outcomes starts with empowering its greatest resource, employees. Due to the incredible success of its wellness program available to all staff, the South West LHIN is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.

How do I apply?

Please visit to submit your resume and cover letter. Application deadline is October 8, 2020 at 11:59 p.m.

All applications will be reviewed; however, only those selected for an interview will be contacted. Due to volume of applications, we are not able to respond to general inquiries by phone or e-mail.

We are committed to a culture that values diversity and inclusion.

We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. network