Drop-In Support Staff (Casual Worker)

April 28 2020
Industries Healthcare, social assistance
Categories Govt., NPO, Social & Community Work, Govt., NPO, Social & Community Work, Govt., NPO, Social & Community work, Govt., NPO, Social & Community work, Social Work, Counselling, Psychology
Winnipeg, MB

Employment Opportunity: Drop-In Support Staff (Casual Worker)


Position Summary


A connecting point between the compassionate and Winnipeg’s less fortunate, Siloam Mission is a Christian humanitarian Organization that alleviates hardships and provides opportunities for change for those affected by homelessness.


Building a community of hope since 1987, we would like to invite you to join our journey. Siloam Mission is currently seeking for Casual Worker, Drop-In Support Staff. This position will provide professional and proactive support to Community Members who access Siloam Mission Drop-In services.


As part of Siloam Mission’s mandate to be a connecting point between the compassionate and less fortunate, the incumbent is expected to facilitate volunteers whenever possible in the performance of his or her duties.


Key Duties and Responsibilities


  • Provide direct support for community members accessing Siloam Mission’s Drop-In services (i.e. meals, entrance, clothing room, health center, devotions, volunteer clean-ups, etc.) in a professional manner;
  • Provide professional compassionate daily feedback and address any behavioral concerns with community members;
  • Provide professional day to day guidance and support to community member's housing plans;
  • Respond to any emergency situations that may occur at the assigned workplace;
  • Provide professional and informative orientation of the Drop-In to Volunteers;
  • Ensure volunteers, staff and other stakeholders are treated with equality, respect, dignity and support them to have a positive experience while at the Mission;
  • Support the team in the daily clean-ups in the drop-in area;
  • Prepare and complete incident reports, daily logs and other required documents and reports.


Qualifications & Experience


  • Completion of diploma or degree in Health Services or Social Service discipline or equivalent years of experience;
  • Must have a heart for the vulnerable homeless population and the desire to work towards Siloam Mission's strategic goals of ending homeless;
  • Demonstrated knowledge of NVCI, ASIST, CPR/First Aid, Mental Health First Aid training (MHFA) is preferred;
  • Ability to respond to threats to safety and security of staff and clients;
  • Problem solver and has strong ability to make quick decisions under stressful situations;
  • Demonstrated strong ability to work as part of a team;
  • Excellent interpersonal skills and the ability to form relationships with marginalized individuals;
  • Knowledge of community resources for homelessness, health, mental health and substance use;
  • Knowledge of chronic, episodic and transient homelessness;
  • Demonstrated understanding of the unique issues and barriers affecting the less-fortunate;
  • Highly developed understanding of and proven ability to communicate appropriate professional boundaries;
  • Knowledge and awareness of the Indigenous culture and cultural diversity
  • Able to work effectively with minimal supervision;
  • Good working knowledge of Microsoft Office applications and database applications (i.e HIFIS 4.0);
  • Good written and verbal communication skills.


Additional Information


  • We provide competitive compensation in the non-profit sector.
  • Siloam is a Christian Humanitarian organization. Discussion and understanding of Siloam Mission’s Statement of Beliefs is part of the interview process. www.siloam.ca/about-us/
  • This position is subject to criminal record check (including vulnerable sector check) & Adult Abuse registry.
  • Hours of work: On-Call basis and may include days, evenings, and weekends, including statutory holidays
  • Work location: 303 Stanley Street, Winnipeg MB
  • Closing date: December 12, 2020 or until all positions are filled


Apply Online


Please send résumé and cover letter to:


Joana Bersamina


Human Resources Specialist

Apply now!

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