Reporting to the Director, Patient Care Services and in co-management with the Medical Director, the Program Manager is responsible for the effective and efficient management of interprofessional service delivery to patients and families, including the overall management and direction of assigned staff, and assisting in the development of and overseeing the program budget. The Program Manager and Medical Director are jointly responsible for providing leadership and direction for the operations management, utilization and risk management, and quality improvement of the clinical program. The Program Manager provides leadership and promotes the philosophy and goals of the organization by applying and evaluating standards, policies, practices, and procedures to the assigned areas and creating and promoting an environment of evidence-based practice that encourages research, and supports opportunities for teaching and education of students and staff. The Program Manager ensures the provision of an interprofessional work environment and care to patients through the maintenance of working relationships and liaison with nursing leadership positions and Professional Discipline Leadership.
Scope and Complexity
The Program Manager is a member of the management team for the hospital and is accountable for the efficient and effective day to day delivery of services across all of the operating units within the assigned Program. This position is accountable for managing specific cost centres related to the assigned Program, and is responsible for the performance management and development of the Program staff.
Working independently and creatively, the Program Manager directs and provides leadership to nursing and interdisciplinary staff members, as well as technical and support staff. The Program Manager is responsible for the operations management of the Program and utilizes advanced communication and problem resolution skills to solve problems and handle multiple issues with confidentiality, discretion, and sensitivity. Guidance received is minimal. Errors in judgment can result in a negative public image of the Program and Hospital and can directly impact patient care. The Program Manager collaborates and negotiates with other health care facilities and care providers regarding access to program resources, often in time pressured and critical situations.
The Program Manager communicates on a regular basis with Medical Directors, Clinical Nurse Coordinators, Clinical Resource Nurses, Clinical Nurse Instructors, Professional Practice Leaders, and nursing and professional services staff to provide leadership and direction in planning, problem-solving and policy implementation related to the program’s functioning. The Program Manager may liaise with staff at all levels in other hospital programs and departments negotiating and exchanging information to facilitate optimal care for patients and their families.
The Program Manager determines priorities and strategic/operational directions for the Program and has regular contact with senior leadership, physicians and Professional Practice Leaders to ensure the provision of efficient and effective service delivery. The Program Manager participates as a member of various committees as assigned, as well as participates in or is assigned and leads internal committees and work groups.
External communication may include contact with senior officials of other organizations, universities, agencies, and associations including other health authority representatives, peers from partner hospitals and health care agencies in other provinces and staff from various Ministries (Ministry of Health, Ministry of Child and Family Development, etc.) relating to service delivery for the program population. The Program Manager develops and maintains effective working relationships with counterparts in other health authorities as well as universities and academic institutions to identify opportunities for collaboration and to share information in the drive for best practices.
In this role, you will:
If this sounds like you, apply now!
BC Children's Hospital (BCCH) cares for the province's most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC, and offers a broad range of health services. Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 19, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the BC Children’s Hospital Research Institute and in partnership with the University of British Columbia.
Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 17, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the BC Children’s Hospital Research Institute and in partnership with the University of British Columbia.
BCCH is a program of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: • Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.