Program Manager, Indigenous Patient and Family Experience, Quality Safety
BC Woman’s Hospital & Health Centre
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
The Indigenous Patient and Family Experience Quality Safety Manager - works closely and in collaboration with BC Children’s and BC Women’s Indigenous Health, PHSA Indigenous Health, internal and external stakeholders of BC Children’s Hospital (BCCH), Indigenous Elders, Indigenous organizations, First Nations Health Authority, regional health authorities, medical leaders, primary care providers, community care providers and partners, and patients, families, and caregivers.
The Manager, Patient and Family Experience & Quality Safety reports to the Director, Indigenous Health BC&W and co- leads with operational leaders the integration, implementation and sustainment of a comprehensive and coordinated patient and family experience program across BCCW. Oversees, strengthens and enhances the patient experience within BCCW through effective framework development and by advancing a culture that promotes evidence-informed quality clinical practice, stakeholder engagement, and that emphasizes the role that all service providers play in creating exceptional patient and family experiences. Ensures effective partnerships with BCCW to address quality and safety issues and implementation of real solutions with complaints. Build a collaborative relationship with Quality and Safety teams and PCQO leadership and physicians, and provides direction to ensure all Indigenous Patient and Family Experience strategies, work plans, and patient partner activities support patient and family centred care, patient education, interprofessional collaborative provider practice, and the integration into site/community and program committees to bring the patient and family voice to decision making. The Manager will have educational and facilitation experience in Cultural Safety and Humility to support the Cultural Safety Training across BCCW campus.
What you’ll do
What you bring
You will also have:
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Job Type: Regular, Full-Time
Location: 4500 Oak Street, Vancouver, V6H 2N9
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 08.30-16.30
What we do
BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.
BCW is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
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