Expression of Interest - Clinical Support Paramedic - Full-time Permanent

Job summary

The Clinical Support Paramedic provides telephone triage, clinical advice, and health information to patients using decision support software. They also act as a clinical resource for operational staff and conduct audits of the clinical desk to ensure high standards of care.

Job details

Position Type: Permanent * Closing date: 2026-10-06 * Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few. There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions. * NATURE AND SCOPE: Reporting to the Integrated Health Operations Supervisor (IHOS), the Clinical Support Paramedic will be responsible for the assessment of health and clinical needs and providing clinical advice, utilizing professional clinical judgment, supported by decision support software within the provincial EHS system. Must maintain and be accountable for their own professional competencies through participation in continuing education sessions, successful completion of required skills training, and clinical exposure under the oversight and direction of the Medical Director and College. As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace. DUTIES AND RESPONSIBILITIES: The position entails, but is not limited to the following: Provide telephone triage, medication advice, health information, patient follow up and implement care packages to a range of individuals in a range of emotional states to specific emergency calls, using Clinical Decision Support Software. Provide clinical advice to Operational staff when required and proactively promote the use of alternative care pathways to operational staff. Provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of clinical assessment software. Apply critical analysis to the combination of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon the advice given. Keep immediate and accurate records of service user inquiries to the service during the consultation. Recognize opportunities for and provide health education during the consultation process referring to Health Care Professionals as required. Practice active listening and analytical skills to identify medical issues and provide treatment plans. Conduct clinical follow-ups. Access databases, email, and approved internet resources and critically appraise sources of information and their evidence base. Act as a clinical resource for internal and external non-medical staff. Provide advice on clinical issues i.e. clinical requirement for inter-facility transports. Undertake audits of the Clinical Desk and produce feedback reports. Qualifications and Requirements: Education/Experience: Active CPNS registration as an Advance Care Paramedic. ACP - minimum of 5 years recent experience with at least three (3) years in a frontline patient care role in a high volume area ACP in either a high call volume ground ambulance position or emergency department. Must have working knowledge of window-based computer applications and the ability to accurately type 30 wpm Must have or be willing to complete an AEMD course as well as other courses as necessary Must have a good clinical record Must have a good attendance record Current certification/instructor in ACLS, ATLS, PTLS, PALS an asset Completion of a leadership course, an asset Other current and past leadership roles within the organization, an asset Knowledge & Skills: Advanced patient assessment skills Demonstrated high standards of competence in practices to protect health and safety including clinical governance, infection control and scene safety Excellent understanding and must follow the EHS CPGs, protocols, and policies. Methodical and systemic approach to working including ability to prioritize Ability to convey information in a simplified and easily understandable way Ability to identify, assess and prioritize complex problems Previous experience with tele-triage considered an asset * While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process. Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

What you’ll do

The Clinical Support Paramedic provides telephone triage, clinical advice, and health information to patients using decision support software. They also act as a clinical resource for operational staff and conduct audits of the clinical desk to ensure high standards of care.

Requirements

Candidates must have active CPNS registration as an Advanced Care Paramedic with at least 5 years of recent experience, including 3 years in a frontline patient care role. Proficiency in window-based computer applications and a typing speed of 30 wpm are required.

Listed skills

• Clinical care · Preferred
• Clinical Auditing · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Telephone triage
• Clinical assessment
• Patient care
• Emergency medical services
• Clinical decision support
• Active listening
• Analytical skills
• Health education
• Inter-facility transport advice
• Clinical auditing
• Data management
• Advanced patient assessment
• Infection control
• Clinical governance
• Emergency preparedness
• Follow-Up Care
• Patient Treatment
• Analytical Skills
• Advanced Cardiovascular Life Support (ACLS) Certification
• Active Listening
• Advanced Trauma Life Support (ATLS)
• Ambulances
• Emergency Medical Services
• Auditing
• Clinical Assessments
• Clinical Decision Support
• Clinical Governance
• Integrated Care
• Critical Thinking
• Disabilities
• Emergency Departments
• Emergency Preparedness
• Leadership
• Health Assessment
• Health Education
• Patient Safety
• Infection Control
• Medical Communications
• Operations
• Pediatric Advanced Life Support (PALS)
• Systems Thinking
• Telehealth
• Telephone Triage
• Triage
• Environment Health And Safety
• Critical Care
• Prioritization

Job areas

• Healthcare
• Security & Safety
• Government & Public Sector
• Paramedic
• Emergency Management Director
• Environmental and Occupational Health and Hygiene Professionals
• Emergency Management Directors