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Job Overview Frimley North Outpatient Department - Band 2 Healthcare Support Worker with progression to Band 3 Health Care Assistant An exciting opportunity has arisen for a dynamic, enthusiastic, and highly motivated Healthcare Support Worker (HCSW) with a varied clinical experience to join the Outpatient Team (OPD). The OPD Team are passionate about constantly improving our service and delivering high-quality care to our patients. We are looking for committed individuals with excellent organisational and leadership skills. Candidates will be appointed at Band 2 for an initial 8-month period. During this time, they will be required to complete the OPD competency framework and the Band 2–3 transition programme. On successful completion of these requirements, the postholder will progress to a Band 3 Healthcare Assistant role. The position will involve cross-site working where you will be rotated across multiple departments. Main duties of the job Sites are operational between 0800 -1830 hrs Monday to Sunday. This role is contracted at 37.5 hours per week. Working days are not fixed and shifts may be scheduled across any day from Monday to Sunday, depending on service needs. The Outpatient team support multiple speciality Clinics such as Oncology, Minor operations, ENT, Rheumatology, Breast, Orthopaedics, Trauma Allergy, Gastroenterology and Colorectal Clinics, Sleep Clinic, Cardiology and Ophthalmology. You will act as an advocate for the Patients, Nursing and Medical colleagues and actively participate in further developments and expansion of the outpatient’s service to help deliver the FHFT Future Strategy. The post will also involve providing mentoring and supporting new staff and a variety of learners working in the department. A full induction programme. A competency-based appraisal system Opportunities to undertake formal study and inhouse training courses. If you would like to learn more about this role or arrange an informal visit, please contact: Senior Sister Lina Batirashvili 07554 117148 [email protected] Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Frimley Health NHS Foundation Trust is committed to developing our workforce and supporting career progression. These Band 2 roles include: Level 2 Health Care Apprenticeship Care Certificate training On successful completion of apprenticeship and care certificate (approximately 8 months), you will have the opportunity to progress to a Band 3 Health Care Assistant role within the Trust. Detailed Job Description And Main Responsibilities Please note that this role does not qualify for Visa Sponsorship. Please refer to the attached Job Description and Person Specification for full details. Some Of The Core Requirements For The Post Must be currently in the UK with the right to work Meet government apprenticeship eligibility criteria High standard of spoken and written English Please do not use AI software to complete your application These posts do not offer visa sponsorship Some of the core tasks required for the role include: Provide excellent customer care skills to ensure patients come first. To act as an advocate for patients within the department/ward/unit. To follow FHFT guidelines, policies, and procedures in maintaining safe working practices for patients and colleagues. To ensure that patients' receive high quality communication and a good experience, having regard for their customs, religious beliefs, or principles. Elements of the Job Description and the Person Specification may be screened at interview. We reserve the right to terminate the interview if it is felt these are not met. Person specification Skills and Knowledge Essential criteria Ability to communicate clearly and effectively Knowledge of IT Good Customer care skills Knowledge of how to respect individuality and diversity of patients, their carers, and your colleagues Good basic hygiene skills (e.g., food handling, hand washing etc. Able to listen effectively and demonstrate an empathetic /sensitive approach and be able to communicate effectively and compassionately to colleagues, staff, and patients and their family/carers/visitors. Ability to follow a clear instruction and accept constructive professional feedback Understanding of the requirements of patient confidentiality Demonstrate ability to understand safeguarding matters Ability to work flexibly Ability to work in busy environment Desirable criteria Able to use Epic Qualifications Essential criteria Evidence of general education, eg GCSE's or equivalent functional skills Level 2 Numeracy and Literacy Willingness to work towards and complete the Healthcare Support Worker level 2 apprenticeship Desirable criteria Vocational qualification at level 2 or equivalent relevant experience Knowledge of personal care and related procedures Experience Essential criteria Previous experience which includes team working, communicating with staff and colleagues, and understanding of work practices Desirable criteria Experience of working in a health care environment Experience of dealing with the public Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities. Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first. We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services. We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations. Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care. Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together. Apply online now

What you’ll do

Provide high-quality care and customer service to patients across various outpatient specialty clinics. Act as a patient advocate and support the expansion of outpatient services while mentoring new staff and learners.

Requirements

Candidates must have general education (GCSEs or equivalent) in numeracy and literacy and the right to work in the UK. Previous experience in team working and a willingness to complete a Level 2 Healthcare Support Worker apprenticeship are required.

Benefits

• Development Opportunities • Professional Training • Management And Leadership Training • Clinical Skills Training • Flexible Working Patterns • Level 2 Health Care Apprenticeship • Care Certificate Training

Listed skills

• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Care
• Patient Advocacy
• Communication
• IT Skills
• Empathy
• Patient Confidentiality
• Safeguarding
• Team Working
• Epic
• Hygiene Skills
• Diversity Awareness
• Organizational Skills

Job areas

• Healthcare
• Customer Service & Support
• Government & Public Sector