Medical Office Assistant

The Systems Navigator provides intake services for new clients, and provides a comprehensive assessment of their strengths, capacities and needs, based on the social determinants of health. They will assist clients in navigating the broader health care system while also establishing and maintaining strong relationships with community partners. The Systems Navigator also coordinates physician engagement and delivery of service to clients across a continuum of care, facilitating and ensuring the achievement of quality health outcomes. The Compensation Package A starting salary range of $51,000 - $55,000 A Psychologically Safe and Inclusive Workplace 100% employer-paid health & dental package, including up to $2,000/benefit year for mental health, $1,500 for massage therapy Healthcare of Ontario Pension Plan (HOOPP) Paid sick and personal time, plus vacation time starting at 3 weeks Professional development time and funds Required Qualifications Postsecondary education in social services or related field Minimum 3 years of experience in community, health and/or social services working with vulnerable populations Ability to assess and evaluate clients’ health and social needs, as expressed by the client Extensive knowledge of community-based services and resources Knowledge and understanding of forms that need to be completed to assist clients across the system Demonstrated ability to work with individuals from diverse backgrounds through an inclusive and anti-oppressive lens Access to a reliable vehicle and comfortability traveling within the community Preferred Skills Awareness and understanding of the social determinants of health and health promotion Ability to practice from social justice, trauma and violence informed care, and harm reduction frameworks Excellent communication and interpersonal skills Strong computer skills, including the use of Electronic Medical Records (Telus Practice Solutions Suite currently in use) French and other language skills are considered an asset in supporting the communities we serve About Us For more than 35 years, we’ve provided health & social services to those who experience barriers to care such as poverty, homelessness, language or culture, and complex and/or chronic health conditions. We are viewed as a community leader in newcomer health, care of marginalized women, issues of health equity, client-led service development, and the advancement of partnerships that improve access to vital services for people who are at the margins in our community. APPLY NOW This posting is for an existing vacancy. Submissions will be accepted until end of day August 19, 2026. The Health Centre is committed to hiring staff that reflect the diversity of the clients and community that we serve. If you require accommodations during any stage of the recruitment process, please let us know. We are happy to work with you to meet your needs! Contact us at [email protected]. Due to the vulnerability of our client populations, it is a condition of employment that the successful candidate submit a Vulnerable Sector Police Clearance to Human Resources. AI USAGE We do not use artificial intelligence (AI) to screen, assess, or select candidates. Every application is reviewed by a real person, and human decision-makers are involved at every stage of our recruitment process. Applicants are encouraged to learn more about the Health Centre and explore our web presence by visiting us online at www.lihc.on.ca or liking us on Facebook – London InterCommunity Health Centre. Even if you don’t meet every requirement listed above, we still want to hear from you! We thank all applicants for their interest; only those selected for interview will be contacted.

The Systems Navigator provides intake and comprehensive assessments for new clients based on social determinants of health. They coordinate physician engagement and help clients navigate the healthcare system while maintaining community partnerships.

Requires postsecondary education in social services and at least 3 years of experience working with vulnerable populations. Candidates must have a reliable vehicle and the ability to work through an inclusive, anti-oppressive lens.

• Health Insurance • Dental Insurance • Mental Health Benefits • Massage Therapy • Healthcare Of Ontario Pension Plan (HOOPP) • Paid Sick Leave • Paid Personal Time • Vacation Time • Professional Development Funds

Identified from the job description. Confirm important requirements above.

• Client Intake
• Comprehensive Assessment
• Community Partnership Management
• Physician Engagement
• Electronic Medical Records
• Telus Practice Solutions Suite
• Interpersonal Communication
• Trauma Informed Care
• Harm Reduction
• Anti-Oppressive Practice
• Social Justice Framework
• Case Coordination

• Healthcare
• Social Services
• Administrative

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Sep 6, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level