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- Employment type
- Full-time
- Experience level
- Senior · 7+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Manage end-to-end campaigns across IVR, SMS, outbound calling, and agent-supported channels, coordinating readiness and compliance across internal teams and vendors. Ensure campaign data quality, monitor performance and KPIs, address risks, and communicate campaign status and outcomes to stakeholders.
Job details
Campaign Analyst - Remote Canada Mandatory Skills: Experience in Business Analysis and Campaign Analysis. Need a campaign analyst with 7+ years of experience . The job description is included below. Manage end to end campaign execution across IVR, SMS, outbound calling, and agent supported channels. Coordinate cross functional readiness with IT, Compliance, Legal, Marketing, Operations, and vendors. Ensure regulatory and compliance approval for scripts, messaging, consent, and outreach rules. Oversee campaign data readiness and curation in Databricks, ensuring clean, accurate, and timely datasets for execution. Partner with analytics and engineering teams to validate data logic, segmentation, and audience selection. Monitor live campaign performance and adjust pacing, attempts, or channels as needed. Track and report KPIs (reach, response rates, completion, conversion) using campaign and Databricks datasets. Strong knowledge in CXone/Telephony , Acqueon & Marketo is good to have. Identify and mitigate risks or issues, escalating blockers with clear recommendations. Communicate campaign status and outcomes to stakeholders and leadership, including post campaign summaries. Communicate campaign status and outcomes to stakeholders and leadership, including post campaign summaries.
What you’ll do
Manage end-to-end campaigns across IVR, SMS, outbound calling, and agent-supported channels, coordinating readiness and compliance across internal teams and vendors. Ensure campaign data quality, monitor performance and KPIs, address risks, and communicate campaign status and outcomes to stakeholders.
Requirements
Requires 7+ years of experience in business analysis and campaign analysis. Knowledge of CXone/telephony, Acqueon, and Marketo is beneficial.
Listed skills
- Regulatory Compliance · Preferred
- Data Validation · Preferred
- Business analysis · Preferred
- Cross-Functional Coordination · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Business Analysis
- Campaign Analysis
- Campaign Execution
- Cross-Functional Coordination
- Regulatory Compliance
- Campaign Data Readiness
- Databricks
- Data Validation
- Audience Segmentation
- Campaign Performance Monitoring
- KPI Reporting
- Risk Mitigation
- Stakeholder Communication
- CXone/Telephony
- Acqueon
- Marketo
Job areas
- Marketing
- Data & Analytics
- Healthcare
- Technology
- Management & Leadership