Clinical Health Assistant/Medical Office Assistant

Job summary

The Clinical Health Assistant serves as the primary point of contact for patients, providing direct clinical support and assisting with minor procedures. They also manage indirect tasks such as preparing charts, coordinating group visits, and maintaining clinic supplies.

Job details

Job Description: Clinical Health Assistant (CHA) Schedule: Monday - Friday 10:00 am -6:00 pm Reporting to the Clinic Manager, the Clinical Health Assistant (CHA) is typically the first point of clinical contact for patients and is responsible for providing care and support to patients in the clinical environment, as well as helping them navigate community resources. Similar to that of a Medical Office Assistant, the Clinical Health Assistant (CHA) features an exciting expanded scope aspect to this role as a non-physician practitioner which allows for more training and educational opportunities. The Clinical Health Assistant works collaboratively with other CHAs, their Primary Care Nurse supervisor and a physician lead to manage an assigned panel of patients. This will be a demanding, challenging, and rewarding role within the clinic. Duties and Responsibilities Direct Patient Work: Communicates with patients by phone as per team member task requests Greets and rooms patients Reviews routine screening for prevention and detection of diseases and/or illnesses and initiates requisitions for services Performs vitals Elicits focused histories for specialized presenting concerns Assists in minor procedures as required Chaperons for sensitive exams Provider initial blood and urine screening Updates EMR as required Prints patient visit summary for patient or third parties. Indirect Patient Work: Participate in morning huddle with nurse, physician and residents Prepare schedule and charts for next day’s patients Work with the team nurse to follow up on any team tasks Organize group visits – materials, patients, logistics, staff required, and notification of patients AHS, WCB and third-party billing Non-patient Work: Create supply lists, cleans and stocks rooms Cleans computers, monitors and surfaces in exam rooms Qualifications Medical Office Assistant diploma/certification Criminal Record and Vulnerable Sector check 2+ years’ medical office experience, Primary Care experience considered an asset EMR experience an asset Proficient with Microsoft Office applications Excellent communication and time management skills Willing to train for expanded scope practices such as Phlebotomies, ECG’s, etc. Professional and friendly manner Enthusiastic and thrives in a fast paced and changing environment Applicants in consideration will be required to adhere to a criminal record search. We provide competitive compensation, professional development, and a full benefits package: Medical/Dental/Vision Maternity Leave Parental Leave Paid Holidays Vacation/Paid Sick Leave RRSP Applicants in consideration will be required to adhere to a criminal record search. We thank you for your interest, however, only qualified applicants will be contacted. Out-of-province/country applications will not be considered.

What you’ll do

The Clinical Health Assistant serves as the primary point of contact for patients, providing direct clinical support and assisting with minor procedures. They also manage indirect tasks such as preparing charts, coordinating group visits, and maintaining clinic supplies.

Requirements

Candidates must hold a Medical Office Assistant diploma or certification and possess at least two years of relevant medical office experience. Proficiency in Microsoft Office and EMR systems is required, along with the ability to pass a criminal record and vulnerable sector check.

Benefits

• Medical insurance • Dental insurance • Vision insurance • Maternity leave • Parental leave • Paid holidays • Vacation • Paid sick leave • RRSP

Listed skills

• Time management · Preferred
• Clinical care · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient care
• Vitals monitoring
• EMR documentation
• Medical billing
• Phlebotomy
• ECG
• Communication
• Time management
• Microsoft Office
• Clinical support
• Patient screening
• Medical office administration
• Vital Signs
• Electrocardiography
• Billing
• Electronic Medical Record
• Medical Office Procedures
• Primary Care
• Time Management
• Stocks (Inventory)
• Enthusiasm

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Clinical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other