Medical Office Assistant

Description Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available) Status: Full-time (37.5 hrs/week between 7:45AM - 5:00PM - variable schedule every day for a maximum of 7.5 hours per day and 30 minutes unpaid lunch) Schedule: Monday to Friday Create Exceptional Customer Experiences Join our team Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on! Here’s the impact you’ll make and what we’ll accomplish together You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame You will collaborate with all team members in order to maintain excellent service You are an expert in the operational processes of the clinicians under your responsibility Here’s How Greet patients and direct them to the appropriate service Handle incoming calls, voicemails and emails of the physicians in your care Respond to various client requests with courtesy, confidentiality, and professionalism Make inquiry calls to hospitals and clinics Contact patients to obtain or communicate information Manage physicians' schedules Perform tasks transmitted via the electronic medical record (EMR) Prepare and coordinate insurance files Forward documentation to patients (requests, references, forms, etc. ....) Coordinate patient’s appointments; schedule, reschedule, and cancel appointments Perform billing for non-insured services Communicate and collaborate with different departments internally to optimize process and service delivery Provide administrative and clerical support to ensure the efficient operation of the clinic Respecting and Following the company policies and protocols Qualifications You’re the missing piece of the puzzle High school diploma 1-2 years of experience in a similar position or in office work Experience in the medical field Secretarial/Medical secretarial training Bilingualism (spoken and written) Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills Thorough, methodical, detail-oriented, self-directed and organized Ability to adapt in a constantly changing environment Focused on excellence in customer service Courtesy, empathy and discretion Demonstrated teamwork By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope. #INDTH Budget

The role involves facilitating appointments between physicians and patients by managing clinical activities and coordinating with external healthcare providers. Key duties include handling communications, managing schedules, and performing billing for non-insured services.

Candidates must have a high school diploma and 1-2 years of experience in a medical office or similar administrative role. Proficiency in Microsoft Office and bilingualism are required to interact with diverse clients and internal stakeholders.

• Free parking

• Customer servicePreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Patient Coordination
• Medical Billing
• EMR Management
• Bilingualism
• Microsoft Office
• Customer Service
• Appointment Scheduling
• Medical Secretarial Work
• Administrative Support
• Clerical Support
• Multitasking
• Confidentiality

• Healthcare
• Administrative
• Customer Service & Support

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 18, 2026

Posting language

English

Working hours

38 hours per week

Seniority

Entry level