Medical Office Assistant

Job summary

The Medical Office Assistant supports the clinic by performing a variety of clerical, administrative, and clinical tasks to ensure efficient patient flow. Key duties include managing patient referrals, updating EMR records, and assisting with clinical program activities like taking vitals.

Job details

Employment Type: Temporary until November 2027 FTE:1.0 FTE (40 hours per week) Work Schedule: Varied - shifts could include weekdays, evenings, weekends, and holidays Summary of Position Reporting to the Program Manager, the Medical Office Assistant (MOA) works collaboratively with all staff, multidisciplinary team and physicians in support of patient care. The MOA supports the clinic by performing a variety of clerical, administrative and clinical tasks. A key purpose of this role is to effectively connect patients with resources that will help them to improve their health and to support the general flow of referrals and patient care in the clinic. There are primarily three functional areas that an MOA supports including patient facing activities, referral coordination and clinical program duties. MOAs at Calgary Foothills Primary Care Network (PCN) will work in all areas. Key Responsibilities Key aspects of the position may include, BUT are not limited to: Patient Facing Activities (Front of house): * Greeting and acknowledging all patients and visitors in the medical home/program to determine the purpose of their visit * Checking in or arriving patients for their appointments and updating patient demographics using the EMR, to ensure good patient flow * Supporting data collection and administrative tasks as needed in the clinic Referral Coordination (Back of house): * Scanning, filing, processing incoming and outgoing faxes and referrals, linking documents, answering email/EMR messages, maintaining EMR records * Answering incoming calls and processing patient inquiries accordingly, within scope of practice (such as booking appointments, directing to appropriate staff member when necessary) * Assessing appropriateness of fit and assisting patients with navigating to most appropriate resource for identified need * Providing support for group workshops including booking workshops in the EMR, reminder calls for patients Clinical Program Duties: * Reviewing patient charts daily in preparation for patient visit * Escorting patients to exam rooms and take appropriate vitals * Making outgoing calls to patients and completing patient outreach when appropriate such appointment reminder calls and requests from physicians * Processing patient invoices and payments for uninsured services * Stocking and cleaning exam rooms including clinic autoclaving Knowledge, Skills & Abilities * Ability to be flexible, adaptable and to thrive in a fast-paced, dynamic, and evolving environment * Attention to detail and the ability to complete tasks accurately and efficiently * Self-motivated individual with a strong work ethic, critical thinking/problem solving skills and excellent organizational skills * Demonstrates a positive, friendly, professional attitude and demeanor * Exemplary written and oral communication skills * Knowledge of medical terminology * Knowledge and experience with medical records management using an EMR and Netcare * Proficiency in basic functions of Microsoft Office (Word, Excel, Outlook) * Effectively demonstrates strong conflict management skills, empathy, and trustworthiness * Knowledge of Health Information Privacy Regulations and the Health Information Act * Awareness and adherence to Infection Prevention and Control policies and procedures * Committed to ongoing professional development Qualifications * Accredited Medical Office Assistant (MOA) Certification required; relevant experience and education will be considered * Minimum of one (1) year full clinic scope MOA experience * Experience working with diverse patient populations considered an asset Employment Requirements: * Completion of a satisfactory criminal record check and/or Vulnerable Sector Search. Diversity & Inclusion * Our PCN strongly believes in sustaining an inclusive, respectful and equitable working environment that represents the communities we serve. We are committed to a merit-based selection process that ensures all candidates are considered. We invite people of all ethnic backgrounds, ancestry, religious beliefs, sex, gender identities and expressions, sexual orientation, ages, marital status, family status, genetic characteristics and disabilities to apply for positions within our PCN. Commitment to Truth and Reconciliation * As part of our ongoing commitment to advancing reconciliation and supporting Indigenous communities, we actively uphold Call to Action 23 [https://nctr.ca/about/history-of-the-trc/truth-and-reconciliation-commission-of-canada-calls-to-action/] of the Truth and Reconciliation Commission of Canada. We are dedicated to increasing the recruitment and retention of Indigenous professionals across all levels of our organization, particularly in health and wellness roles and encourage individuals of Indigenous ancestry to apply. If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter. Please note that only candidates considered for an interview will be contacted. In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, as well as districts 4, 5 and 6 of the Otipemisiwak Métis Government and all people who make their homes in the Treaty 7 region of Southern Alberta.

What you’ll do

The Medical Office Assistant supports the clinic by performing a variety of clerical, administrative, and clinical tasks to ensure efficient patient flow. Key duties include managing patient referrals, updating EMR records, and assisting with clinical program activities like taking vitals.

Requirements

Candidates must possess an accredited Medical Office Assistant certification and at least one year of full clinic scope experience. Proficiency in EMR systems, medical terminology, and Microsoft Office is required, along with a satisfactory criminal record check.

Benefits

• Inclusive working environment
• Professional development opportunities

Listed skills

• Clinical care · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Microsoft Office · Preferred
• Critical Thinking · Preferred
• Communication Skills · Preferred
• Infection Prevention · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical terminology
• EMR management
• Netcare
• Microsoft Office
• Conflict management
• Patient care
• Referral coordination
• Vitals collection
• Administrative support
• Critical thinking
• Problem solving
• Communication skills
• Organizational skills
• Infection prevention
• Data collection
• Invoicing
• Coordinating
• Problem Solving
• Trustworthiness
• Strong Work Ethic
• Microsoft Excel
• Detail Oriented
• Microsoft Outlook
• Organizational Skills
• Program Management
• Professionalism
• Self-Motivation
• Critical Thinking
• Administrative Functions
• Clerical Works
• Verbal Communication Skills
• Primary Care
• Conflict Management
• Empathy
• Reconciliation
• Vital Signs
• Data Collection
• Filing
• Microsoft Word
• Patient Communication
• Autoclaves
• Medical Records
• Patient Assistance
• Setting Appointments
• Medical Privacy
• Electronic Medical Record
• Medical Record Management
• Patient Flow
• Medical Office Procedures
• Medical Terminology

Job areas

• Healthcare
• Administrative
• Social Services
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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